Privacy Policy
Effective Date: October 29, 2025
Last Updated: October 29, 2025
1. Introduction
JD Gem East Jewellers (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website, make a purchase, or interact with us online or offline.
By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect the following types of information:
a. Personal Information You Provide
When you contact us, make a purchase, or use our services, you may provide:
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Name
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Email address
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Phone number
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Billing and shipping address
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Payment information (processed securely through our payment provider)
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Details related to jewelry purchases, repairs, or custom designs
b. Automatically Collected Information
When you visit our website, we may automatically collect:
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IP address
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Browser type and version
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Device information
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Pages visited and time spent on site
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Cookies and tracking technologies (see Section 6)
3. How We Use Your Information
We use your information to:
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Process and fulfill your orders or service requests
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Communicate with you about appointments, orders, or inquiries
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Provide customer support
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Improve our website, products, and services
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Send marketing communications (if you’ve opted in)
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Comply with legal obligations
4. How We Share Your Information
We do not sell or rent your personal data. We may share information with:
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Service providers (e.g., payment processors, shipping companies, website hosts)
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Marketing partners (only with your consent)
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Legal authorities if required by law or to protect our rights
All third-party service providers are required to keep your information secure and use it only for the purpose of providing their services to us.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, and resolve disputes.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and analyze website performance. You can manage or disable cookies through your browser settings, but some features of our site may not function properly if cookies are disabled.
7. Your Rights
Depending on your location, you may have the right to:
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Access, correct, or delete your personal data
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Withdraw consent for marketing communications
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Request data portability
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File a complaint with your local data protection authority
To exercise these rights, please contact us using the information below.
8. Security
We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no online transmission or storage method is completely secure.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.
10. Children’s Privacy
Our website and services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.
11. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised effective date.
12. Contact Us
If you have any questions about this Privacy Policy or your personal data, you can reach us through our webform, or by contacting:
JD Gem East Jewellers
550 Alden Rd
Markham, ON L3R 3L4, Canada
+1 905-477-5572